FAQS
There are three reasons to prove this. One is that experiencing the car for yourself and driving it on your own is always a great feeling.
Two is that you can travel wherever you want, whenever you want and don't need to rely on a driver, which is a great thing.
Three is that since we are in a pandemic now due to covid, it is always better if fewer people or people you know use the car. This helps reduce the risk of covid.
You'll get our contact number and give us a call. We would respond by asking a few questions depending on the car, and after providing the necessary documents, that's it.
You will shortly get your self-drive car in Chennai.
You will be eligible to rent a Smile Car when you are at least 21 years old, and you own a “Light Motor Vehicles” driving license, which is at least a year old at the time of booking.
Only valid and original driving licenses will get accepted for verification. Printouts are not accepted.
Upon cancelling the reservation 48 hours before the reservation, the initial deposit gets refunded.
However, we recommend that you reschedule the reservation to your convenient dates. For further assistance on cancellation, refund, and rescheduling, please reach out to our customer care.
Yes, you can return your self-driven smile car earlier than the reservation end date, but a minimum charge will be billed for the unused days.
Please connect with our customer care for further assistance on this query.
We understand that these are uncertain times. If you need to cancel a booking, we are waiving cancellation fees and processing a full refund if the booking is cancelled within 24 hours before the rental begins.
If it is within 24 hours of getting the car, a refund is processed with a very nominal cancellation charge only after investigating the reason for cancellation (and the pandemic guidelines). However, we recommend that you reschedule the booking to a later date without any additional charges.
If you do not cancel and fail to show up, no refund will be processed, and a fee may apply.
No. Toll charges or any entry charges as applicable is to be borne by the customer.
The renter will have to bear the fuel charges; it is not a part of the price package.
If you have an international driving license, and your tourist visa is submitted, and there are no discrepancies or issues with the law, then you are good to go.
No, a Permit isn’t required as all our cars have an All-India Permit.
Absolutely. All you must do is enter the details of the person that you are booking the car for, and we will coordinate with them directly.
Smile Cars are for rental purposes and is not for learning or practicing driving.
While there’s a limit of 300 km/day, we have special packages for unlimited kilometres and can be enquired during reservation.
Although we do not have a speed limit/alert in Smile Cars, we recommend that you follow the speed limit present during your travel and follow all the traffic rules and guidelines as you will be solely responsible for any mishaps which may or may not include any warnings/charges from concerned authorities.
No, the customer can recharge the Fast-Tag.