We are at a stage of our lives where normal isn’t normal anymore. Now more than ever, we are committed to maintaining the highest standards of hygiene and cleanliness. We pledge to our customers and employees that we stand behind this commitment with our “Smile Cars Safety Promise”.

The “Smile Cars Safety Promise” is a determined resolution from all of us at Smile Cars to keep every one of our customers and employees safe. We have taken several safety measures across all aspects of the self-driven cars rental experience. Vehicles rented from us, in line with our promise, are sanitized with best practices recommended by health authorities to ensure safety. We also have our employees follow the mandatory use of the Aarogya Setu app.

At the Rental Desk/Reception

  • Clear social distancing floor markings
  • Hand sanitizers made available for easy and frequent use
  • Employees provided with masks and gloves
  • Counter-screens at the interaction desks
  • Enhanced cleaning of desks and “high-contact” surfaces

At the pickup station

  • Employees follow and encourage social distancing
  • Mandatory masks and gloves
  • Vehicles are cleaned using approved disinfectants before every rental
  • Special attention is paid to sterilizing “high-contact” surfaces inside the car like door handles, steering wheels, indicators, hand grips, cup holders, gear consoles

Returning the vehicle

  • Mandatory masks and gloves for staff and customers
  • Drive the hire vehicle directly to the return lane/area
  • A contactless return process
  • Receipt emailed after your rental
  • Vehicles then are cleaned using approved disinfectants

Our detailed sanitization process

We not only vacuum and wipe down, between every rental, but we use approved disinfectants to sanitize important “high-contact” areas including:

  • Keys and Key Fob
  • Steering Wheel
  • Steering Column
  • Seat Belts
  • Centre Console
  • Door Interiors
  • Door Pockets
  • Interior and exterior door handles
  • Seat pockets and surfaces
  • Areas between seats and consoles and doorjambs
  • Cupholders and other compartments
  • Instrument panels
  • Accessory panels and touchscreen
  • Mirrors
  • Dashboard and vents
  • Gearstick
  • Boot release

While we want you to move freely without worrying about safety, make the most of your time with your loved ones, and be connected to the people and places that matter most to you, the most important thing that you can do right now is to be aware of personal safety and only take rides if unavoidable – in which case be assured of our “Smile Cars Safety Promise”.